It just works” CreatingGreatProducts

For many years Apple fans have pointed out to detractors that the reason they love their latest Apple product is simple - "It just works". This is a phrase which Steve Jobs repeatedly used at product announcements and it has become a generic catch-phrase to describe anything which works in a manner which doesn't require the…

Every customer has an experience with a product, service, or brand good or bad. But few businesses know how to systematically manage customer experience, so they lose their best opportunity to leverage the long-term value of their customer relationships. Now, one of the field's top consultants shows how to engineer customer experiences from start to finish.

Clued in: How to Keep Customers Coming Back Again and Again [Book]

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Todd Howard it Just Works Unisex T-shirt

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Todd Howard - It Just Works

It just works

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